Have Questions About Your Pet’s Care?
Get reliable advice from a real UK-registered vet — clear, simple answers for non-urgent concerns.
POPULAR QUESTIONS
How We Can Help You
Here you’ll find answers to common questions about our subscription service, what you can ask, and how we provide trusted veterinary guidance.
We keep things simple: you can ask me a question for 9.99 £ , or get a subscription for 6.99/month (or £ 83.88/year). These are non-refundable once activated. You can cancel anytime to prevent renewal at the end of your year.
Your pet’s safety always comes first. This service is for non-emergencies only, so if your pet is unwell, injured, or in distress, please contact your local vet immediately. We can’t provide emergency care online.
You’ll get a response from a real vet within 2 UK working days. We aim to give thoughtful, personalized advice rather than instant replies — so you can trust what you get is safe and useful.
Anything non-urgent: mild and non-severe symptoms, behaviour, diet, general wellness, preventive care, or help interpreting test results. We cannot diagnose or prescribe medications, and we don’t handle emergencies.
Absolutely! Ask as often as you like. We’re here to give you peace of mind for your pets all year long.
Yes! I’m Alessandro, a UK-registered vet with over 10 years of clinical experience and 5 years helping clients online across the UK, USA, Canada, Australia, and New Zealand. No AI, no bots — just real, expert advice you can trust.